Shipping & Returns
Free shipping: All items that are shipped for free will take an average of 10-15 business days depending on your location and time of order.
The majority of our items are shipped directly from our manufacturers located in China, extended shipping times should be expected. If you would like a tracking number or expedited shipping please contact support.
No refunds within 30 days of the order date if 24 hours have passed since your order was placed. Please contact support regarding shipping times and logistics.
Our return policy is as follows:
We would be happy to return or exchange any unworn or unused items that you are not satisfied with. In the event of a return or exchange, we are unable to credit you for Shipping & Handling fees and require a 15% restocking fee. In the event of an exchange for another item, there will be an additional S & H fee.
We do our best to prevent this, however on the rare occasion you receive a defective item, we would be happy to replace at no extra shipping cost to you or we will give you a refund.
We deal with a secured server, therefore once the original transaction has been completed, we no longer have access to your credit card information. If you have an outstanding balance on your order, we will again need your credit card information.
We accept Visa, MasterCard, AMEX , Discover and PayPal
If you are returning a garment, we ask that you send it to the address listed below. Please include your receipt/order number along with a note explaining what we can do for you. We also ask that you please return within 14 days of receiving your order. We are unable to accept returns after 14 days.
Feel free to e-mail us or call the shop with any questions/concerns you might have. We are available Monday-Friday, 10:00 A.M.-3:00 P.M. (EST)
We appreciate your business and want to do everything in our power to provide excellent service and make you a raving fan of The Pampered Pooch Co!